Unravel Your Paradox
Your Ultimate Guide to Paradox Vancouver
Find answers to all your Frequently Asked Questions for a smooth and enjoyable stay at Paradox Vancouver. From arrival details to award-winning dining and wellness, our FAQ page has you covered.
Hotel Location & Accessibility
We are located on 1161 West Georgia Street, Vancouver, V6E 0C6, BC, Canada.
Click here for directions to the Paradox Vancouver via Google Maps.
Paradox Vancouver is conveniently located approx. 14 km (9 miles) from Vancouver International (YVR) Airport and a 3-minute walk from Vancouver downtown city centre. Here are the transportation options to reach the hotel:
- Public Transit: Take the Canada Line Skytrain from YVR Airport Station to downtown Vancouver (Vancouver City Centre station) in approx. 30 minutes. Click here for public transit service updates, provided by Translink.
- Taxi Services: Dedicated Taxi Stands Available on International Arrivals Level 2, Domestic Arrivals Level 2, and right outside South Terminal arrivals. The ride usually takes 30 – 40 minutes and costs approx. CAD $46 (before taxes and tips).
- Ride App Services: Lyft and Uber are the authorized Ride App providers at YVR Airport. Dedicated pick-up areas for Ride App Services are clearly marked with Ride Apps signs and directional signages:
- International Arrivals, Level 2
- Domestic Arrivals, Level 2
- South Terminal
- Car Rental Services: Car rental service providers are conveniently located just steps from the YVR Airport terminal on the ground floor of the parkade, providing with extended vehicle pick up and return services. Please note that the hotel's main entrance is on the laneway parallel to West Georgia Street between Bute Street and Thurlow Street. There is no parking or access via West Georgia Street.
We hope this information helps you plan your visit to Paradox Vancouver with ease.
There are two ways to access the Paradox Vancouver hotel’s lobby:
- Hotel Main Entrance: The main entrance is located in the laneway between West Georgia Street and Melville Street, providing direct access to the lobby at all times.
- Karma Lounge Entrance: Located on West Georgia Street, the Karma Lounge entrance is accessible from 7:00 AM onwards when the lounge opens. Hours are:
Sunday – Thursday: 7:00 AM – 2:00 AM
Friday – Saturday 7:00 AM – 3:00 AM
Outside of these listed hours, we recommend using the main entrance at the laneway for easy access to the hotel. If you choose to access the hotel lobby through the Karma Lounge entrance, please take the elevator down to the Lower Level (LL) Floor to seamlessly reach our inviting lobby area.
Yes, absolutely! We are ideally located near Vancouver’s top shopping destinations, including Vancouver Centre Mall and CF Pacific Centre. Plus, the lively cafés and restaurants on Robson Street are just a short stroll away.
Arrival & Departure Process
You can check in at our hotel starting from 3:00pm or any time after that. We will be ready to welcome you and ensure a smooth and comfortable check-in experience.
Our standard check-out time is before 12:00pm. We kindly ask our guests to ensure they have packed their belongings and returned their room keys by this time. If you require a later check-out, please reach out to our Front Desk team, and we will do our best to accommodate your request.
If you require an early check-in or late check-out, we will make every effort to accommodate your request, subject to room availability. For early check-in, please inquire before your arrival, and for late check-out, kindly make your request on the day of departure. Please feel free to contact our Front Desk, and we will gladly assist you with your needs.
We provide all our guests with the option of an express checkout. If you would like to utilize this service, simply inform our friendly Front Desk staff, and they will assist you with the process. Enjoy a hassle-free departure from Paradox Vancouver!
Absolutely! We understand that sometimes your travel plans may not align perfectly with your check-in or check-out times. Therefore, we offer convenient luggage storage options for our guests.
If you arrive before the designated check-in time, you can securely leave your luggage with us, and we will take care of it until your room is ready. Similarly, if you have checked out but still want to explore the city or attend to some last-minute errands, you can leave your luggage with us for a few hours.
Rest assured that our dedicated staff will handle your belongings with the utmost care and ensure their safe storage until you're ready to collect them. Simply reach out to our Front Desk Team at (236) 900-6001, and they will assist you with the necessary arrangements.
We understand the convenience of having your hotel receipt in digital format. Simply inform our Front Desk team during check-out or send your query to Frontdesk.vancouver@paradoxhotels.com, and our team will be promptly assist with forwarding a copy of your hotel receipt. Please ensure to include detailed information about your recent stay, such as full name, reservation confirmation number, and email address, so that we can better assist with your request.
In accordance with the hotel policy, standard hotel's cancellation policy requires an advanced notice of at least 24 hours prior to the scheduled arrival date to avoid any penalty charges. Please note that certain reservations may have specific cancellation policy, so we recommend reviewing your booking details for these conditions. Should you have any questions or need further assistance, feel free to contact our Front Desk team at (236) 900-6001.
For reservations made with third-party partners, please kindly contact the agency directly since the hotel is unable to amend any in-direct reservations.
In accordance with the hotel policy, the minimum age to check-in is 19 years old. Guests under the age of 19 must be accompanied by their parents or legal guardians. We prioritize the safety and comfort of all our guests.
Certainly! You can easily verify your account balance status and conveniently check-out through the TV in your room. If you have any questions or encounter any issues, our friendly Front Desk team is ready to assist you. We strive to make your check-out process smooth and hassle-free.
Pet Policy
Absolutely! We are a pet-friendly hotel and love welcoming furry friends.
We understand the importance of providing a pet-free environment for guests with allergies. Our dedicated housekeeping team performs a thorough deep cleaning of rooms that have accommodated pets, ensuring a fresh and allergen-free space for our guests. Your comfort and well-being are our top priorities.
No, there is no additional charge for bringing your furry friends along. At Paradox Vancouver, we believe that pets are part of the family, and we welcome them with open arms. Your four-legged companions can stay with you free of charge.
To ensure a seamless check-in, we kindly request that you register your pets either prior to arrival or during the check-in process. Please note that while we love accommodating pets, they are not permitted in our Restaurants, Lounges, and Pool area to ensure the comfort of all our guests (excluding registered service animals).
We appreciate your enthusiasm for unique pets! While we welcome most furry friends, we kindly request that you contact us at (236) 900-6001 if you're considering bringing an exotic pet like a Komodo Dragon. Our team will be happy to assist you and make any necessary arrangements.
We prioritize the well-being of your furry friends, and for their safety and comfort, we recommend not leaving them alone in the room. However, if you need to step out briefly, we suggest ensuring they are secure in their cozy pet crate until your return. Their safety is our utmost concern.
Absolutely! We've got you covered when it comes to your furry friend's needs. Just give us a heads-up, and we'll provide dog beds, bowls, treats, and even doggy bags upon request. Your pet's comfort and happiness are important to us!
We do not offer pet-sitting services at the Paradox Vancouver at this time. However, our Concierge team is happy to assist with recommendations for preferred third-party pet-sitting services. Please feel free to contact us at (236) 900-6001, or send us an email at concierge.vancouver@paradoxhotels.com for more information.
Wellness Facilities
Yes! We have an award-winning spa called "Xylia Natural Spa" located on the 2nd floor of the hotel. Xylia Natural Spa is a luxurious spa offering a wide range of traditional and modern spa treatments designed to help you relax and rejuvenate your mind, body, and soul.
The spa features a team of experienced and professional therapists who use high-quality organic products and holistic techniques to ensure that clients receive the best possible spa experience. Treatments include massages, facials, body treatments, manicures, pedicures, and more.
Operating Hours:
Monday - Thursday: 10:30am to 6:30pm
Friday - Sunday: 10:00am to 8:00pm
For bookings and inquiries, please contact Xylia Natural Spa at (604) 902-3956 or Click here to access Xylia Natural Spa website.
We are excited to offer seasonal bike rentals, in partnership with Puzzle E-Ride. Hotel guests enjoy 2 hours of complimentary regular bike rentals, and a 10% discount on other rental services — the perfect way to see the city!
Operating Hours*:
Sunday - Monday: 9:30am to 6pm
Wednesday - Saturday: 9:30am to 6pm
For bookings and inquiries, please contact Puzzle E-Ride at (604) 902-3956 or Click here to access Puzzle E-Ride website.
*Weather conditions and holiday hours may affect the operating hours, so please call ahead before visiting to confirm.
Pool & Hot Tub: 7:00am – 7:00pm
Fitness centre: 5:00am – 10:00pm
Our pool is open year-round for you to take a refreshing dip and relax. Please note that on rare occasions, the pool may be closed for private events. Rest assured, we'll always keep you informed about any closures through notices on our website.
General Hotel Information
We are proud to be a non-smoking hotel, including all of our rooms and balconies. We prioritize the comfort and well-being of all our guests, and we have designated outdoor smoking areas available for those who wish to smoke. These designated areas are conveniently located outside the hotel premises.
Please note that smoking is strictly prohibited inside the hotel, including all guest rooms, common areas, and balconies. We appreciate your understanding and cooperation in maintaining a smoke-free environment for everyone's enjoyment.
If you have misplaced or left behind any belongings during your stay, our dedicated security team maintains a well-organized lost and found area. To inquire about your lost item(s), please visit our Front Desk where our friendly staff will assist you in the process.
Kindly note that guests are responsible for the shipping costs associated with returning any lost items. Our team will be happy to provide guidance on the necessary arrangements.
For any additional questions or further assistance, feel free to contact our Front Desk Team at (236) 900-6001. We are committed to ensuring that your lost items are promptly addressed and returned to you whenever possible.
Certainly! If you require an extra roll-away bed or baby crib in your room, please inform us in advance or during check-in. We will do our best to accommodate your request based on availability. Your comfort is our priority, and we strive to make your stay with us as enjoyable as possible.
Please note that in accordance with Fire Safety Regulations, we can only accommodate with extra roll-away bed for the listed room types below:
For each additional adult person (third/ fourth) staying overnight in the same room, there will be a charge of $30 per night per person, before taxes. Please note that this charge is applicable for a maximum of 3 or 4 people per room, depending on the room type.
The iPad in your room serves as a convenient tool for various purposes during your stay. You can use it to access the hotel directory, browse the web, stay connected with loved ones through video calls, and even enjoy your favorite movies.
Our lobby is a fantastic place to unwind and have some fun! We have a pool table and a foosball table ready for you to enjoy. Challenge your friends or fellow guests to a friendly game and make some unforgettable memories during your stay. Let the games begin!
If you're interested in the Hop On, Hop Off bus tour, Gray Line Westcoast Sightseeing offers flexible Hop On Hop Off services with multiple stops. The closest stop to Paradox Vancouver is located at the Blue Horizon Hotel on the Robson Street or Sutton Place Hotel on the Burrard Street. Feel free to explore the city at your own pace and make the most of your visit to Vancouver. Do not hesitate to reach out to our dedicated Concierge team if you needed further assistance and enjoy the ride!
While we don't offer complimentary airport transfers, our dedicated Concierge team is here to assist you in arranging a private transfer for an additional fee. Simply reach out to them via email at concierge.vancouver@paradoxhotels.com or give our Front Desk Team a call at (236) 900-6001. They will be delighted to help you make the necessary arrangements and ensure a seamless journey to and from the airport.
Dining & Entertainment Experiences
Crafted to elevate hotel dining to another level, the lounge, restaurant and bar at Paradox Vancouver bring together haute cuisine and high design to inspire emotion.
Our signature restaurant is Mott 32 Vancouver, belongs to one of the most awarded Chinese restaurant brands in the world. Savor the traditional Chinese menu with a modern twist in an eye-catching fine dining space.
Contemporary yet warm and inviting, Karma Lounge is the go-to gathering spot for Vancouver's most stylish night owls. Karma lounge has a wide range of locally sourced food options to keep you fueled into the evening when this hybrid room blossoms into a space of revelry.
Mansion Nightclub dials it up a notch or two in an 9,000-square-foot playground of soaring ceilings, cool lighting and a pulsating sound system. Mansion's dynamic weekend nights celebrity after parties, live entertainment, big name performances, corporate and private functions will bring you bumping shoulders with celebrities, international guests, locals, athletes, models and more.
We offer two delightful breakfast options to suit your preferences:
- Breakfast at Karma Lounge: Experience a delightful breakfast at the Karma Lounge on the Upper Floor Level where you can savor a range of brunch specialties. From mouth-watering "Karma Big Breakfast" to organic nutrient dense "Power Bowl", Karma's brunch menu offers something for everyone. Breakfast at Karma Lounge is available daily from 7:00am to 10:30am.
- In-Room-Dining Breakfast: Enjoy the convenience and comfort of having breakfast delivered to your room. Our in-room dining service offers a delectable selection of breakfast dishes that you can order directly from your room. Indulge in a satisfying breakfast while relaxing in the privacy of your own space. In-room breakfast is available daily from 7:00am to 10:30am.
Karma Lounge is an upscale hotel lounge and bar that offers a delightful fusion of delicious West Coast flavors, shared plates, award-winning mixology, and live music throughout the day and night. Whether you're looking for a brunch spot, happy hour destination, or an evening of entertainment, Karma Lounge has you covered. With its chic ambiance, delectable offerings, and vibrant atmosphere, it's the perfect place to indulge in a memorable dining and nightlife experience.
Operating Hours:
Sunday - Thursday: 11:00am - 2:00am
Friday - Saturday: 11:00am - 3:00am
For bookings and inquiries, please contact Karma Lounge at (778) 488-8616 or Click here to access Karma Lounge website.
Mott 32 Vancouver is a high-end Chinese restaurant located in the heart of downtown Vancouver, Canada. It is named after the famous convenience store on 32 Mott Street in New York City, Mott 32 offers a contemporary twist on traditional Chinese cuisine, showcasing dishes crafted from locally sourced ingredients. You can find Mott 32 within the Paradox Vancouver on West Georgia Street, accessible through the Karma Lounge on the Upper Lobby (UL Floor).
Step into Mott 32 Vancouver's exquisite interior, where modern elegance meets traditional Chinese elements, creating a sophisticated dining atmosphere that attracts both locals and tourists seeking an exceptional culinary experience.
Operating Hours:
Lunch: 11:30am - 2:30pm Daily
Dinner:
Sunday to Thursday: 5:00pm - 10:00pm
Friday to Saturday: 5:00pm - 10:30pm
For bookings and inquiries, please contact Mott 32 Vancouver at (604) 861-0032 or Click here to access Mott 32 Vancouver website.
Mansion Nightclub in Vancouver is a vibrant and upscale nightclub that offers a sophisticated nightlife experience. With its modern design, state-of-the-art sound system, and multiple levels, Mansion is the perfect destination for anyone looking to party in style. The club regularly hosts top local and international DJs, making it a popular spot for music lovers. Whether you're looking to dance the night away, enjoy a few drinks with friends, or celebrate a special occasion, Mansion Nightclub is the perfect spot.
Operating Hours:
Friday - Saturday: 9:00pm - 2:00am
For bookings and inquiries, please contact Mott 32 Vancouver at (604) 671-2550 or Click here to access Mansion Nightclub website.
Parking & EV Charging
At Paradox Vancouver, we offer convenient 24-hour valet parking services with unlimited in and out privileges for just CAD $55 per day. Whether you are staying with us or visiting for the day, our valet parking service ensures a hassle-free experience. Please note that the daily rate covers the 24-hour period between 3:00pm – 3:00pm the following day. Should you have any further questions or require assistance, feel free to reach out to our friendly team at (236) 900-6001.
Absolutely! If you prefer self-parking, you can utilize the FortisBC Centre public parking lot located nearby. The rate for self-parking is CAD$4 for every ½ hour, with a maximum daily rate of CAD $21*. Please note that the daily rate is based on a calendar day period, so if you plan on parking overnight, the rate is CAD $42* per night with no in-and-out privileges.
*Please note that rates and terms are subject to change.
We offer valet parking services for different categories of guests:
Hotel guests' visitors and Conference & Banquet guests:
Valet parking rate: CAD$28 for up to 4 hours*
Any transient valet parking lasting over 4 hours will be charged the daily rate of CAD$55*
Patrons of Mott 32 Vancouver, Karma Lounge, Mansion Nightclub, and Xylia Natural Spa:
Valet parking rate: CAD$21 for up to 4 hours*
Any transient valet parking lasting over 4 hours will be charged the daily rate of CAD$55*
For more information or inquiries, please contact our Front Desk Team at (236) 900-6001.
*Please note that rates and terms are subject to change.
Yes, the hotel valet can accommodate vehicles up to 7'6 / 2.29m in height. Please note that exceptions may be possible through prior notice.
For self-parking at the FortisBC Centre parking lot, there is a height limit of 6'7 / 2m.
We have partnered with HoneyBadger Charging to offer a limited number of EV charging stations in our valet parking lot. Each station has a 2-hour usage limit to ensure more vehicles have the opportunity to get charged.
For self-parking hotel guests at the FortisBC Centre parking lot, please note that EV charging stations are not yet available. The stations in the FortisBC Centre parking lot are reserved for building tenants and require valid passes on the vehicle dashboard.
For further assistance, please contact our dedicated Front Desk Team at (236) 900-6001.
Sock Monsters
To purchase the sock monsters, simply reach out to our Front Desk staff during your stay. They will be thrilled to assist you in adopting one of these adorable companions. Each Sock Monster is available for purchase at CAD$40 plus tax. Bring home a delightful and cuddly souvenir from your stay at Paradox Vancouver!
Absolutely! We want you to find the perfect sock monster that captures your heart. Feel free to contact our Front Desk staff, and they will be delighted to show you the different sock monster designs available. Choose the one that speaks to you and bring home a unique and lovable companion!
Absolutely not! There is no limit to the number of sock monsters you can adopt. If you find yourself falling in love with multiple sock monster designs, feel free to adopt as many as you like. We believe that more sock monsters mean more joy and cuddles in your life! So go ahead and create your own adorable sock monster family.
Press & Media
Step into the visual world of Paradox Vancouver with our Media Resources. Whether you are a journalist, blogger, or writer, you will find everything you need here - from our iconic logos and stunning images to our boilerplates and other essential materials. Craft compelling stories and collaborations with the best visual assets at your fingertips. If you have any further questions or need additional assistance, please don't hesitate to reach out.
We absolutely love collaborating with influencers and media partners! If you're interested in a partnership with us, please reach out to our dedicated Marketing team at marketing.vancouver@paradoxhotels.com. They will be more than happy to discuss potential collaboration opportunities and provide you with all the necessary information. We can't wait to hear from you!