Canal Excavation FAQ

This FAQ is designed to address any thoughts or concerns you might have during the canal excavation. Every decision we make is with your comfort and experience in mind, and our dedicated team is always available to ensure your stay remains memorable and seamless.

Canal Excavation Details

The canal excavation is scheduled to occur at some parts of the resort, commencing around June 2024, with an expected duration of approximately six months. Please be advised that this information is subject to further updates.

Some areas of the resort may experience noise disturbances due to canal excavation, and the extent of the impact varies each month. Specific dates and months for the excavation in each area will be confirmed shortly.

Facilities Overview

Access to the Main Pool, Coconut Grove Pool, Saeng Chan Pool, Pool Bar, Pacifica Restaurant, Fitness Centre, and Kids Club will be subject to the ongoing progress of each canal excavation phase. The duration of each phase will be confirmed once again.

The closure of each facility is subject to the progress of each canal excavation phase as well. We will provide you with updated information accordingly.

The gym and kids club will continue to operate in the Main Building. Nevertheless, there may be occasions when these facilities are temporarily closed. We will provide you with updated information once confirmation dates are available.

Check-in & Check-out Process

The check-in/check-out lobby will be relocated to the Saeng Chan Building, date to be confirmed again for the relocation.

The guest drop-off area is situated at Karon Beach Road (Resort Beach Entrance). As for buses, they will also utilize the drop-off area on Karon Beach Road, near MINT Bar & Restaurant. Please note that there will be no parking available for buses, except in cases where they do not have guests, in which they may stand by in the main parking area.

Upon arrival at the resort beach entrance, guests will be transported to the lobby at the Saeng Chan Building via buggies.

Dining Information

Normally, breakfast is served at Pacifica Restaurant. However, during some phases of the canal excavation, breakfast will be provided at Karon Beach Square on the 1st floor. Lunch and dinner services will be available at MINT Bar & Restaurant, with the specific periods to be confirmed.

Pools and Amenities:

During your stay, three pools will be accessible, with the specific ones open depending on the ongoing canal excavation phase. The Main Pool, Coconut Grove Pool, and Saeng Chan Pool are open to all guests, while exclusive access to the Residence Infinity Pool is reserved for those staying in the Residence units. It's important to note that all pools will be open daily from 8:00 am to 6:00 pm.

Yes, for some period of the canal excavation. We will keep you informed about the exact period once we get the confirmation. However, pool bar service will not be available when the main pool is closed. During that period, our Food & Beverage Attendants will be present around both pools (Coconut Grove Pool and Saeng Chan Pool) to provide requested services. Additionally, there will be a small bar at the Saeng Chan building near the Saeng Chan pool.

Canal Excavation FAQ

Canal Excavation Details

Facilities Overview

Check-in & Check-out Process

Dining Information

Pools and Amenities:

Boutique

Select Lifestyle

Canal Excavation FAQ

Canal Excavation Details

When and where will the canal excavation be conducted?

Will there be noise disturbances?

Facilities Overview

Which facilities will remain operational?

Which facilities will be temporarily closed?

Will the gym and kids' club remain open?

Check-in & Check-out Process

Where is the new check-in/check-out lobby situated?

Where is the drop-off area and is parking available for cars and buses?

What is the check-in process, especially after drop-off at the resort beach entrance?

Dining Information

Where are the dining facilities for breakfast, lunch, and dinner?

Is in-room dining service offered?

Pools and Amenities:

How many pools will be open?

Is Pool Bar service available?

Is there a kids' pool?