FAQs - Aava Whistler Hotel | Your Questions Answered

HOTEL LOCATION & ACCESSIBILITY

Adventure awaits at our prime location on 4005 Whistler Way, just a two-minute stroll from the lively Whistler Village. We put you in the heart of all the action and excitement, making it easy to embark on your next adventure.

Absolutely! We are just a short and exhilarating five-minute walk away from the Whistler and Blackcomb Mountain Gondolas. Conveniently located near the heart of adventure, you'll have easy access to the breathtaking slopes and thrilling mountain experiences.

ROOM INFORMATION

All our current room rates are based on single or double occupancy. For additional guests, a CAD$30 plus taxes per person per night will be charged.

Not at all! Guests who are 18 years old and under stay for free in a room accompanied by a responsible adult. It's our way of welcoming the next generation of adventurers!

Absolutely! If you need a crib in your room, just let us know in advance or during check-in. We'll work our magic to accommodate your request and ensure everyone has a comfortable place to rest their adventurous souls.

We totally understand the importance of a sniffle-free stay. That's why we have a dedicated wing of the hotel with "pet-free rooms" for guests with allergies. Rest assured, we take special care to keep these rooms pristine and fur-free.

Most of our rooms do not have kitchenettes. However, we do offer four suites that include kitchenettes for your convenience. To book one of these room types, please contact us directly by calling or emailing and ask for the One-bedroom or the Two-bedroom suite!

CHECK-IN & CHECK-OUT

You can officially check-in to your room starting at 4:00 pm. However, feel free to arrive at the hotel earlier and we'll take care of the registration process. We'll do our best to have your room ready as soon as possible, ensuring a seamless and comfortable check-in experience.

Our check-out time is at 11:00 am. We kindly request that you have your belongings packed and return your room keys by this time. But don't worry, you can still make the most of your stay in Whistler until the very last minute as we are happy to offer you parking until 3:00 pm on your check-out day.

Absolutely! We understand that travel plans don't always align with standard check-in and check-out times. If you need an early check-in or late check-out, please let us know in advance or make your request on the day of departure. We'll do our best to accommodate your needs, based on room availability.

We have a flexible cancellation policy to provide you with peace of mind. The specific cancellation periods vary depending on the dates of your stay, ranging from 48 hours to 30 days. Please refer to the following details for our cancellation policy:

April 1 - Dec 14, 2024: 48-hours cancellation policy
Dec 15 - 21, 2024: 14-days cancellation policy
Dec 22, 2024 - Jan 2, 2025: 30-days cancellation policy
Jan 3 - March 29, 2025: 14-days cancellation policy

Please note that for cancellations made within the specified period, full payment will be taken and is non-refundable. We recommend obtaining a cancellation number when notifying us to ensure a smooth process. No shows and early departures are also subject to our cancellation policy.

PETS

Absolutely! We are delighted to welcome your furry friends to our hotel. Dogs make the best travel companions!

Yes, to ensure a smooth check-in process, please register your dog(s) either before your arrival or during the check-in. We want to make sure everything is in place to provide a comfortable stay for both you and your furry companion. Please note that while we love accommodating your dog, they are not allowed in our Pool & Hot tub area (excluding registered service animals) to ensure the comfort of all our guests.

Yes, there is a one-time cleaning fee of CAD$25.00 for dogs staying at our hotel. This fee helps us maintain our pet-friendly environment and keep everything fresh and clean.

We care about the comfort and safety of your pets, so we recommend avoiding leaving them alone in the room. However, if you need to step out briefly, we suggest leaving them in their cozy pet crate until you return. Please note that if your dog becomes uncomfortable or causes disturbances for other guests when left alone, a disturbance charge may be applied to your room account.

For the comfort of you pet, if you do decide to stay away for a longer period of time during the day, we recommend connecting with a pet sitter for the day.

While we don't provide pet food due to dietary preferences and owner choices, we do have dog bowls and doggy bags available upon request. Also, don't forget to swing by our Front Desk for some treats as you pass through the lobby. We love pampering our four-legged guests!

RESTAURANTS, FOOD & BEVERAGES

While the hotel itself doesn't have its own restaurant, we are fortunate to have a fantastic dining option located adjacent to the hotel and across from the Whistler Conference Centre. Allow us to introduce you to Wild Blue Restaurant + Bar!

Dungeness crab, Wild Blue Restaurant + Bar, Aava Whistler Hotel

Wild Blue Restaurant + Bar in Whistler is an exquisite dining destination that perfectly captures the essence of mountain luxury and culinary excellence. Nestled amidst the breathtaking scenery of Whistler's natural beauty, this restaurant offers a truly captivating experience. With a stylish and contemporary ambiance, Wild Blue sets the stage for an unforgettable dining adventure. The menu showcases a tantalizing array of globally-inspired dishes, expertly crafted using locally sourced, seasonal ingredients. From succulent seafood delicacies to perfectly grilled meats and innovative vegetarian options, each plate is a masterpiece that delights the senses. Paired with an extensive selection of fine wines, craft cocktails, and artisanal beverages, the dining experience at Wild Blue Restaurant + Bar is a culinary journey that combines sophistication, taste, and the spirit of Whistler in every bite.

Operating hours:

Open 7 days a week

Dinner: 5:00pm to 10:00pm

Bar: 5:00pm to late night

Contact number: (604) 962-2233

Website: www.wildbluerestaurant.com/

Wild Blue Restaurant + Bar

POOL & HOT TUB

Our outdoor pool and hot tub are open daily from 10:00 am to 10:00 pm. It's the perfect spot to relax and rejuvenate after a day of adventure in Whistler.

PARKING & EV CHARGING

We offer convenient self-parking at our hotel for a fee of $24 plus taxes per night, per vehicle. You can rest assured knowing your vehicle is secure during your stay.

Our height restriction is at 6”2, but we do have over height parking available on a first come first serve base in front of the hotel.

Absolutely! We have three Level 2 Tesla chargers available, as well as Level 1 outlets in our charging center. We understand the importance of sustainability and are working on expanding our charging stations to accommodate more EVs in the near future. Stay charged and ready to explore Whistler with ease!

TRANSPORTATION

While we do not have a Hop-on-Hop-off bus in the traditional way in Whistler, we do have The Village Shuttle Bus- This bus conveniently departs from the transit circles, and allows you to hop on and off at various stops throughout Whistler. It's a convenient and hassle-free way to explore the area and enjoy the sights.

While we don't offer direct airport transportation, there are reliable Airport Shuttle Services available for pick up at our hotel. They will ensure you have a smooth and comfortable journey to and from the airport, taking the stress out of your travel arrangements. Just let us know your flight details, and we'll assist you with scheduling the shuttle service.

GENERAL HOTEL INFORMATION

We take pride in providing a smoke-free environment for all our guests. Smoking is not permitted in any of our guest rooms or within the hotel's facilities. To ensure a pleasant stay for everyone, we kindly ask that guests adhere to our non-smoking policy. Smoking fines and cleaning fees may be charged to guests who choose to smoke in the hotel room or within the hotel premises.

Absolutely! We understand the convenience of having your receipt sent directly to your email. Simply let our Front Desk staff know during check-out, and they will be more than happy to email you a copy of your hotel receipt.

If you have lost or misplaced any items during your stay, our attentive Housekeeping Team takes care of the lost and found. For inquiries about lost items, please reach out to our friendly Front Desk staff. They will assist you in locating your belongings and provide guidance on the necessary steps for item retrieval. Please note that any shipping costs associated with returning lost items will be the responsibility of the guest.

Absolutely! We understand that sometimes early arrivals or late departures may require luggage storage. You can safely leave your luggage with us before your check-in time or after your check-out time. Our staff will securely store your belongings until you're ready to collect them. Just let us know your needs, and we'll be more than happy to assist you with luggage storage.

MEDIA & PR

We thrive on creative collaborations with media partners, influencers, and magazines! If you are interested in partnering with us, we invite you to connect with our Marketing team. They're ready to explore exciting opportunities and discuss potential partnerships that align with our brand. Feel free to reach out to them at hello@aavawhistlerhotel.com . Let's chat!

Aava Whistler Hotel FAQ'S

GET READY TO CONQUER WHISTLER WITH CONFIDENCE

HOTEL LOCATION & ACCESSIBILITY

Where is the hotel located?

Where is the hotel located?

Are you close to the Gondola?

Are you close to the Gondola?

ROOM INFORMATION

Will I be charged for extra guests staying in my room?

Will I be charged for extra guests staying in my room?

Is there a fee for guests who are under the age of 18 years old?

Is there a fee for guests who are under the age of 18 years old?

Can we request for a crib?

Can we request for a crib?

Do you have a pet-free room for guests who has allergies?

Do you have a pet-free room for guests who has allergies?

Do your rooms have a kitchenette?

Do your rooms have a kitchenette?

CHECK-IN & CHECK-OUT

What time is check-in?

What time is check-in?

What time is check-out?

What time is check-out?

Can i request an early check-in or a late check-out?

Can i request an early check-in or a late check-out?

What is your cancellation policy?

What is your cancellation policy?

PETS

Can I bring my dog when I stay at your hotel?

Can I bring my dog when I stay at your hotel?

Do I need to register my pets?

Do I need to register my pets?

Is there an additional fee for pets?

Is there an additional fee for pets?

Can i bring an exotic pet to your hotel?

Can i bring an exotic pet to your hotel?

Can I leave my pets alone in the room?

Can I leave my pets alone in the room?

Do you have any pet items or pet food available at the hotel?

Do you have any pet items or pet food available at the hotel?

RESTAURANTS, FOOD & BEVERAGES

Is there a restaurant at the hotel?

Is there a restaurant at the hotel?

Can you tell me more about Wild Blue Restaurant + Bar?

Can you tell me more about Wild Blue Restaurant + Bar?

POOL & HOT TUB

Our pool & hot tub operating hours

Our pool & hot tub operating hours

PARKING & EV CHARGING

What type of parking do you provide?

What type of parking do you provide?

Do you have Transient parking?

Do you have Transient parking?

Is there a vehicle height restrictions when parking our vehicle at your hotel?

Is there a vehicle height restrictions when parking our vehicle at your hotel?

Do you have EV chargers available for guests?

Do you have EV chargers available for guests?

TRANSPORTATION

Is there a Hop on, hop off bus stop near the hotel?

Is there a Hop on, hop off bus stop near the hotel?

Do you provide complimentary airport transportation?

Do you provide complimentary airport transportation?

GENERAL HOTEL INFORMATION

Do you have smoking rooms or allow smoking within the hotel?

Do you have smoking rooms or allow smoking within the hotel?

Can the hotel email me my receipt?

Can the hotel email me my receipt?

Where can i go to inquire about lost and found item(s)?

Where can i go to inquire about lost and found item(s)?

Can i leave my luggage at the hotel before check-in or after check-out?

Can i leave my luggage at the hotel before check-in or after check-out?

MEDIA & PR

Do you work with media such as influencers, magazines, etc. and where can I inquire about this partnership?

Do you work with media such as influencers, magazines, etc. and where can I inquire about this partnership?

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