Frequently Asked Questions

Where is the hotel located at?

We are situated in the heart of Clarke Quay, one of the city’s most vibrant and historical districts. Positioned along the Singapore River, offering breathtaking views of the city’s skyline and easy access to an array of dining, entertainment, and shopping districts. As you step outside our doors, you will find yourself immersed in the ambiance of Singapore’s River with its picturesque waterfront and scenic boat rides.

Begin your vacation by checking out the nearest destinations that are within walking distance of the property. You can discover the vibrant charm of Chinatown or delve into the rich heritage at the Asian Civilisations Museum and indulge in an unforgettable Singapore River Cruise along the bustling Singapore River with views of the city’s blend of old and new architecture.

CHECK IN AND CHECK OUT

The minimum age for check-in will be for 18 years and above. Children must be accompanied by adults upon check-in.

Yes, early check-in and late check-out can be arranged at a fee. Do email our Reservations team (reservations@paradoxsingapore.com) for more information.

Yes, the hotel collects an S$100 per night incidental deposit upon check-in. This deposit will be refunded to you if unutilised.

ROOM INFORMATION

Yes. Children 12 years of age and above are considered adults at this property and there is no additional charge for a child under 12 years of age occupying the same guest room as their parents or guardians (on existing bedding).

The baby crib may be arranged upon request at no extra charge. Extra bed upon request is at S$120 per bed per night. If you need an extra bed, simply let us know before your arrival or during check-in.

Yes, our hotel is pet friendly for both cats and dogs. Spoil your furkid with a fun staycation at our pet-friendly hotel with a Pawcation retreat. This offer is valid for Premier Twin Room and Premier King Room with Balcony only.

Connecting or adjoining rooms are available with the following additional charge:

S$50 per night for one guaranteed connecting set of rooms
S$30 per night for one guaranteed adjoining set of room

Please get in touch with our Reservations or Front Desk Teams for inquiries and reservations.

Prices are subject to a 10% service charge and prevailing government tax.

For your convenience, an in-room safe is located inside the wardrobe. Please ensure all valuables and money are secured before leaving your room.

TRANSPORTATION

The hotel provides two levels of basement parking.
Daily (Monday to Sunday):
- $5.00 for the 1st hour
- Every subsequent 30 minutes or part thereof: $2.50

The hotel does not provide any complimentary airport shuttle, but Airport transfers or taxis can be arranged by the Concierge at a fee. Do contact our Concierge team (concierge@paradoxsingapore.com) for more information.

Pets

The Pawcation Retreat package must be booked should you wish to stay at the hotel with your furkids. Bookings must be made at least 7 days prior to arrival.

The hotel will collect a refundable S$250 security deposit upon check-in. The room will be assessed for damages prior to check-out. In the event that extensive cleaning or damage repair is necessary beyond the normal process, the guest will be charged additional fees.

For now, only dogs and cats are allowed in Paradox Singapore Merchant Court. Our Pawcation retreat package includes 2 adults and a maximum of 2 pet dogs or cats with a combined weight of no more than 15kg.

There are customised welcome gifts for your furkids that come with complimentary use of pet amenities such as a pet bed and pee pads. As for dining, The Alfresco is officially pet-friendly, so bring your fur friends along when you dine with us. However, our restaurants do not serve a pet-friendly menu.

FITNESS AND WELLNESS

There is a well-equipped gymnasium that offers personal training sessions and operates 24 hours daily so guests can exercise any time of the day. There is also a membership program for the gym which allows exclusive access to other facilities as such:

Fitness Centre
Swimming Pool
Steam Bath
Sauna (available only in Men’s Changing Room)
Outdoor Jacuzzi
Changing Rooms

Other benefits include free parking for the first two hours and a 20% discount from a hotel restaurant for ala carte items.

Guests can indulge in a day of pampering and massages at The Spa, or luxuriate in one of the many poolside loungers.

General hotel information

Yes, enjoy easy broadband connectivity and access to a spectrum of Internet-related services in the hotel.

A 24-hour self-service launderette is located at Level 2. All washing machines are pre-loaded with washing detergent for your convenience at a fee of S$13 per token.

There is an automated foreign exchange machine located in the hotel that converts up to 16 different currencies including Korean Won, British Pound, and Chinese Yuan into Singapore Dollars. Guests are allowed to acquire local currency up to a limit of S$1500.

Where is the hotel located at?

CHECK IN AND CHECK OUT

ROOM INFORMATION

TRANSPORTATION

Pets

FITNESS AND WELLNESS

General hotel information

Boutique

Select Lifestyle

Frequently Asked Questions

Where is the hotel located at?

Where are you located at?

Are there any places I can visit around the hotel?

CHECK IN AND CHECK OUT

Is check-in or check-out available 24 hours?

What is the minimum age for check-in?

Is there early check-in and late check-out available?

Is there a deposit collected upon check-in?

ROOM INFORMATION

Is there any child policy regarding Children’s age and charges at the hotel?

Can we request an extra bed or crib for the room?

Are pets allowed in hotel rooms?

Is there room service?

Can I request connecting or adjoining rooms?

Does the room come with a safe deposit box?

TRANSPORTATION

How much is it to park in the hotel?

​​​​​​​​​​​​​​Do you have EV chargers available?

Is there an airport transfer?

Pets

Do I need to book earlier with my pets?

Is there an additional fee for pets?

What about unconventional and exotic pets

Do you have any pet items or pet food available for your hotel?

FITNESS AND WELLNESS

Do you have a gym?

Do you have a spa on-site?

General hotel information

Do you have smoking rooms or allow smoking on the balcony?

Where can I go to inquire about lost and found items?

Can I leave my luggage at the hotel before check-in and check-out?

Is there free Wi-Fi?

Can I wash my laundry at the hotel?

Is there a place for me to exchange money in the hotel?