Notice of Accessibility

Hotel Accessibility

Paradox Hotels is committed to making the facilities, amenities and services it operates at Paradox Hotels accessible to guests with disabilities. Please contact specific hotels directly for details at:
North America

  • Paradox Hotel Vancouver
  • Summit Lodge Boutique Hotel
  • Aava Whistler Hotel


  • Paradox Singapore Merchant Court at Clarke Quay
  • Paradox Resort Phuket


Website Accessibility

Paradox Hotels is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Paradox Hotels Website contains WCAG 2.0 level AA conforming functionality. Conforming functionality means that efforts were taking during the development of the website to follow WCAG standards.

Compatibility with browsers and assistive technology
Paradox Hotels Website is designed to be compatible with the following assistive technologies:

  1. Chrome, Firefox, and Safari browsers on JAWS, NVDA, and VoiceOver screen reader technologies

Technical specifications
Accessibility of Paradox Hotels Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  1. HTML 
  3. CSS
  4. JavaScript 

Limitations and alternatives
Despite our best efforts to ensure accessibility of Paradox Hotels Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for the Website:

  1. List third-party integrations such as Tripadvisor, Instagram, TripTease, ChatBots, etc 

Feedback & Contact
We welcome your feedback on the accessibility of Paradox Hotels Website. Please let us know if you encounter accessibility barriers. Additionally, if you need any assistance or have any questions about the accessibility features of the hotel or require help reserving an ADA accessible, please reach out to us with the contact information below. 

  1. E-mail:
  2. Address: 1161 W Georgia St, Vancouver, BC V6E 0C6