Notice of Accessibility

We warmly welcome all guests to our hotel, including those with access needs related to mobility, vision, hearing, and cognitive abilities. This statement is intended to accurately describe our facilities and services to help you determine how we can best accommodate your needs.

Before You Arrive

We recommend discussing any specific accessibility requirements with our reservations team at the time of booking, to ensure that the most suitable room and services are allocated to you.

Car Parking and Arrival

Accessible parking may be available in or near the hotel. Please contact us in advance should you require closer access or assistance upon arrival.

Reception

Reception is located on the ground floor via the O’Connell Street entrance. There are a few steps, but there is an accessible entrance, with a ramp and lift located to the right-hand side of the main entrance doors. Our concierge team is available to assist with access and luggage when required.

Public Areas

All main public areas are located on the ground floor, including our restaurant and The Fax Bar, and are accessible from the reception level. Lighting is a mix of natural daylight and overhead fixtures. Accessible toilets are located on the ground floor.

Dining

Our breakfast area, Lady Fairfax Room, is situated on the ground floor and is wheelchair accessible. Tables and chairs are arranged to allow space for wheelchairs, and armless seating is available throughout. We cater to a variety of dietary requirements; please speak to our staff to ensure we meet your needs.

Accessible Accommodation

We offer 11 Accessible Premium Rooms designed with accessibility in mind. These rooms are ideal for one to two guests and include a broad range of accessible features to ensure a comfortable and safe stay:

Accessibility Features:

  • Assisted walkers & post-surgery guests
  • Wheelchair users with support
  • Independent wheelchair users
  • Room accessible via elevator/lift
  • Height-adjusted bathroom vanity
  • Shower chair
  • Shower and toilet rails
  • Raised toilet
  • Large, easy-to-use switches

Additional In-Room Features:

  • Queen bed with linen provided
  • Wardrobe storage
  • Air conditioning and heating controls
  • Desk area
  • Telephone
  • Espresso maker, electric kettle, tea/coffee making facilities
  • Television with casting features
  • Free Wi-Fi
  • Alarm clock
  • Iron and ironing board

Additional Information

  • Fire alarms are sound-based with flashing lights; please inform us in advance if you require assistance during an evacuation.
  • A Manager on Duty will be aware of guests needing assistance in case of emergency.
  • Large print versions of this statement or menus are available upon request.
  • Refrigeration for medication can be arranged—please notify reception in advance.
  • Evacuation procedures can be explained at check-in upon request.
  • Should you need specific measurements (e.g., door widths, toilet heights), we’re happy to provide this information.

If you have any questions not covered in this statement or would like further information, please contact our reservations team reservations@paradoxsydney.com — we’re here to help.

Website Accessibility

Paradox Hotels & Resorts is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Paradox Hotels Website contains WCAG 2.0 level AA conforming functionality. Conforming functionality means that efforts were taking during the development of the website to follow WCAG standards.

Compatibility with browsers and assistive technology
Paradox Hotels Website is designed to be compatible with the following assistive technologies:

Chrome, Firefox, and Safari browsers on JAWS, NVDA, and VoiceOver screen reader technologies:

Technical specifications

Accessibility of Paradox Hotels Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  1. HTML
  2. WAI-ARIA
  3. CSS
  4. JavaScript

Limitations and alternatives

Despite our best efforts to ensure accessibility of Paradox Hotels Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for the Website:

List third-party integrations such as Tripadvisor, Instagram, TripTease, ChatBots, etc

Feedback & Contact

We welcome your feedback on the accessibility of Paradox Hotels Website. Please let us know if you encounter accessibility barriers. Additionally, if you need any assistance or have any questions about the accessibility features of the hotel or require help reserving an ADA accessible, please reach out to us with the contact information below.

E-mail: hello@paradoxhotels.com